Let me know if this helps and how it wrote: Only after that you can proceed with other things uninstall McAfee products if they are present When drivers list load, scroll down to "Order Recovery Media - CD/DVD/USB" and click on it to expand itįill in the customer information, shipping information, other info to confirm shipping/payment/etc Select your OS (Microsoft/Windows/Windows 10). ![]() It contains Windows operating system, drivers, some preinstalled apps and will restore your PC to factory default condition. If you do not have your own recovery drive or Windows installation media, you need to obtain HP Recovery media (Recovery USB). If you could kindly share the process of reloading windows that would be awsome. Make sure you also check/review the Boot options - Secure Boot, Legacy Mode, etc. Navigate through the BIOS and find the option to load default settings/configuration/reset BIOS settings to default. Repeat steps 1-2 above but when HP Startup menu opens, please choose F10 to open BIOS setup. Or HDD (hard disk drive) and RAM (memory) check.Ĥ. If there are no system checks/no quick tests, perform Run in test Choose F2 to open System Diagnostics (or the respective F option to run diagnostics).įollow the on-screen instructions to perform System Test > Quick test. Please, shutdown the computer using the power buttonĢ.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).ģ. Please, perform some basic hardware checksġ. You can review the official HP article about such issues > ![]() eMMC is present but corrupted (or some connector is not working) there is no eMMC storage drive present in the PC (less likely because I doubt this person disassembled the device) Computer's BIOS is not configured correctly and it tries to boot from a device (not standard HDD) that has no bootable stuff on it (e.g. You get this message because either of these: Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press. ![]() Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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